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How to report a bug

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First of all, thanks to report bugs to Jajuk team, they are irreplaceable help for us.

Jajuk is a pretty big piece of software with hundreds of features running on most operating systems. In order to allow us to actually fix your problem we need a significant amount of details :

Provide any useful information

  • Please detail the exact actions you made (the use case) to help us reproducing the problem. A good description is something like: 
In Files table view, filtering by artist has no effect

or 

When trying to play a track with Chinese characters in its name, the 
player is locked displaying the message "time out"
  • If you feel the problem comes from the file itself, you can send us them. The best way for that is to use an upload free service like http://wikisend.com .You'll get a http url linked to your uploaded file. Paste this url in the "Comments" text field.
  • If a problem occurs with specific files, please send their full path. Example : 
I have problem playing files at d:\MyMusic\aDirectory\foo.mp3

Paste the logs

  • Reproduce your problem
  • Create your bug using the Jajuk Debug-> Report a bug or feature request menu at the top of the frame
  • When your browser create a new ticket, please paste (CTRL-v or right click-> "Paste" on most operating systems) in the "Comments" text field
  • This will paste most of the information we need to get your operating system / jajuk version etc. It is the most important thing for us so if you have few time for your bug, please make this operation if no others.
  • Note that this logs are anonymized with "***" and should not contain any private information (you are yet encouraged to have a look on the logs)

Only one subject please

Please create a single ticket per bug or feature request. It is mainly impossible to track and update information about different subjects in a single ticket so we would have to split the ticket by our self or consider only one of the subjects.



FOLLOWING DETAILS ARE OPTIONAL IF YOU PASTED LOGS :

Provide Jajuk version you use

  • If unsure, use Help-> About menu

Provide the operating system you use

  • The operating system can be Windows, Linux, MacOS ...
  • Please detail 32 or 64 bits
  • If under Linux, please detail the distribution you use (example: Ubuntu 8.10)

Provide the Java Runtime Environment you use

  • Use this command to get it: 
java -version

To learn more about reporting a bug effectively

[External link] Check http://www.chiark.greenend.org.uk/~sgtatham/bugs.html

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